The privacy statement of Trip Ceylona
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This website is operated by Trip Ceylona and this privacy statement has been prepared to inform you about our commitment to the privacy of our customers and to assure you that your personal information will be treated appropriately by us at all times.
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We respect your need to understand how information furnished by you is being collected, used, disclosed, transferred and stored by us. In this regard, please read this privacy policy to get familiarized about our information gathering practice. ​
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Use of personal information we collect
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We use personal information to provide the services that you request on this website, email, through social media channels and any other medium of communication to arrange your tours and other activities. We use personal information to contact you regarding the services that you request. We also provide you with information about special promotions, packages and offers.
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Disclosures
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We do not transfer your personal information to third parties without your prior agreement. We only convey your information to our business partners and service providers such as hotels and other vendors of activities for arranging your requirements that you ask us to provide. Most of the time the reservation details will initially be recorded in the business partners’ booking management system under the Trip Ceylona name and the guest’s personal details will not be released until closer to the arrival date.
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Sharing of travelers’ photos and videos
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When you are travelling with us on a tour, as part of your experience a photo or video may be taken either by an employee of Trip Ceylona or one of our partners or chauffeur/guide. We may use them for our promotional purposes.
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By submitting your travel photos or videos to Trip Ceylona after having our services, on our website, through email or any other medium of communication to us such as social media channels, you agree that we are able to publish them on the website and other social media channels or may use them for our promotional purposes.
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Cookies​
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When you visit our website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about your preferences or your device and is mostly used to operate our website, enhance your experience and conduct advertising and analysis. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the “Settings” on our cookie banner to find out more and change our default settings.
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How we protect your personal data
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We strictly follow security measures to ensure that your information will not be exposed to any unauthorized third parties. For further information, credit card details, debit card details or any other sensitive credentials are not recorded on the website. We have developed the website with Hypertext Transfer Protocol Secure (HTTPS). Guest correspondences are communicating through Secure Sockets Layer (SSL). All the communication between server and browser is encrypted.
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Child Policy
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In accordance with our privacy policy, we do not directly accept bookings from individuals below the age of 18. It is mandatory that all bookings include at least one adult who is 18 years of age or older.
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Your authorization
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By using the website & service(s) of Trip Ceylona, you consent to the collection, storage and processing of your personal information according to this privacy policy. If we change our privacy policy, we will mention the changes on the website of Trip Ceylona in order for you to be aware of what information we gather, how we use and according to what conditions we disseminate it.
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GDPR Compliance
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As per the General Data Protection Regulation (GDPR), you have the right to get a copy of your personal data or delete any personal data/information you may have previously shared with us and which is stored on our website. This process will be carried out within 7 days period. Do note that any information removed is that which has been collected only through our website and not by any other means.
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Disclaimer for external links
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Where we provide links to websites of other organizations, this privacy statement does not cover how that organization processes personal information. We encourage you to read the privacy notices on the other websites you visit. These links are being provided as a convenience and for informational purposes only. We are not affiliated, associated, endorsed by them to use the relevant links.
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Disclaimer for third party trademarks
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All third party trademarks (including logos and icons) referenced by Trip Ceylona remain the property of their respective owners.
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Email disclaimer
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Our e-mails might contain privileged and confidential information and are intended only for the individuals named. If you are not the intended recipient you should not disseminate, distribute, store, print, copy or deliver our emails. Please notify the sender immediately by e-mail and follow with its deletion. E-mail transmission cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete. The sender therefore does not accept liability for any errors or omissions in the contents of emails which arise as a result of e-mail transmission.
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All Trip Ceylona authorized email communications are delivered from domain @tripceylona.online
Promotional emails
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We might send you emails which we think the contents might be interesting to you based on your contact details online which are available to the public.
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Pricing & Accuracy
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We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however our advertised service prices are subject to seasonal pricing and we reserve the right to change any of those prices from time to time in accordance with demand, fluctuations in exchange rates, market conditions and availability, which is standard practice within the travel industry. The most up to date pricing is available on our quotations. These have been calculated using exchange rates on an ongoing basis in relation to which currency the booking is made. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.
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Use of Third-Party AI Assistant (BETA Version)
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Our website uses a third-party AI assistant, currently in its BETA version, to enhance customer support interactions. This AI assistant may collect and process information during your chats for the purpose of providing accurate and timely responses.
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Chat Content: The AI assistant collects the text of conversations to provide customer support and resolve queries. This may include any personal information you voluntarily provide during the chat.
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Usage Data: Information about your interactions with the AI assistant, such as timestamps, response times, and session lengths, may also be collected for improving the service.
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Customer Support: The AI assistant uses your information to respond to queries, provide assistance, and guide you through our services.
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Service Improvement: Data from chats may be used to improve the accuracy and functionality of the AI assistant, as it is still in its BETA phase.
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No Automated Decision-Making: The AI assistant is intended to assist in customer interactions. Final decisions about any service remain with human representatives.
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Data Sharing: The third-party provider of the AI assistant may have access to the chat data for the purpose of maintaining and improving the AI service. For more information about their data practices, please refer to https://www.tawk.to/legal/.
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Website Feedback
Kindly refresh your web browser to resolve site errors. Help us improve by emailing your website feedback at pradeep@tripceylona.online
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Governing law
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The privacy statement and all matters arising from it, is subject to the exclusive jurisdiction of the Courts of Democratic Socialist Republic of Sri Lanka.
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If you have any questions or concerns regarding this privacy statement, you should contact our IT and business development team at Trip Ceylona.
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​Pradeep Sanjeewa
Manager
IT and Business Development Team
Trip Ceylona
Email: pradeep@tripceylona.online
Last updated: 17 September 2024